Job Description:
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We are looking for a Senior Customer Success Manager to join our Customer Success team.
The Senior CSM will be a high-impact strategic partner, driving exceptional service and value realization for our most prominent global clients. We are looking for a commercial consultant and client champion who can navigate the complexities of international account management while ensuring our partners achieve maximum ROI on their digital spend. The ideal candidate is someone who pairs deep AdTech expertise with the strategic mindset required to nurture and grow relationships enterprise clients.
Responsibilities:
Global Strategic Leadership: Develop and execute multi-year strategic roadmaps for global accounts, acting as the primary lead for both internal and external stakeholders across multiple regions.
Value Realization & ROI: Act as a trusted advisor to executive sponsors, leveraging a deep understanding of IAS products to influence client performance and drive business value.
Revenue Growth & Retention: Own the end-to-end commercial lifecycle, including forecasting key metrics, identifying upsell opportunities, and leading complex contract renewal negotiations.
Cross-Functional Alignment: Partner closely with Sales and Customer Success teams globally to ensure product activation is synchronized with overall account guidelines and client specifications.
Client Advocacy: Serve as the voice of the customer by channeling product feedback to internal teams and managing high-level issue escalations with poise.
Strategic Engagement: Lead executive business reviews, webinars, and training sessions, providing industry trend analysis to keep clients at the forefront of the digital media landscape.
Operational Excellence: Maintain data integrity and track account health using internal tools to identify and mitigate churn risks proactively.
Qualifications:
Proven Experience: Significant experience in a client-facing role within an Agency, Brand, Publisher, or SaaS company, specifically managing large-scale international accounts.
Strategic Commercial Mindset: A service-oriented ethos with a keen understanding of the AdTech, SaaS, or MarTech ecosystems.
Enterprise Relationship Management: Demonstrated success in consulting and negotiating with high-profile global corporations (e.g., DAX 30), with a track record of portfolio growth.
Analytical Rigor: Strong ability to analyze complex data sets, draw actionable conclusions, and translate them into strategic recommendations for clients.
Organizational Excellence: Exceptional project management skills with the ability to thrive in a fast-paced, entrepreneurial, and rapid-growth environment.
Communication Mastery: Ability to present complex technical concepts and industry trends to senior stakeholders with clarity and influence.
IAS Pay Transparency:
The annualized base salary ranges for the primary location, and any additional locations are listed below. Our pay ranges are based on the work location. As part of IAS compensation package, we offer a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions. All full-time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans. Each candidate’s compensation package is based on multiple factors, but not limited to, geography, experience, skills, job duties, and business need.
Primary Location:
US - Remote, TXPrimary Location Base Pay Range:
$78,400.00 - $134,400.00 Annual
Additional Locations:
US - New York, NYAdditional Locations Pay Range:
88,900.00 - 152,400.00 USD AnnualAbout Integral Ad Science:
Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.
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