Our client, an early-stage startup building the future of marketing through AI-powered search, is seeking a Founding Enterprise Customer Success Manager to lead end-to-end success for key enterprise customers.
This is a high-impact, foundational role for an enterprise CSM who wants real ownership. You'll act as a trusted advisor to Fortune 500 and mid-market customers with $12K–$100K ACVs, helping them maximize the value of AI Search and drive meaningful business outcomes. You'll also play a critical role in shaping the processes, structure, and strategy of a growing Customer Success function.
Responsibilities:
Own end-to-end customer success for key enterprise accounts (including global, brand-name customers)
Serve as a trusted advisor to customers and internal stakeholders on AI Search best practices and adoption strategies
Drive measurable business outcomes by coordinating across multiple customer stakeholders
Translate customer needs and feedback into actionable insights for the Product team, influencing roadmap decisions
Identify and showcase upsell opportunities, driving expansion and long-term account growth
Educate customers on GEO workflows and tailor solutions to complex enterprise use cases
Qualifications and Experience:
1+ year of experience in Customer Success, Account Management, SEO, or Solutions Engineering
Experience in MarTech or Enterprise SaaS environments supporting enterprise customers
Comfortable managing a relatively high book of business (30+ concurrent accounts)
Strong stakeholder management skills and executive-facing presence
Previous SEO or post-sale MarTech experience strongly preferred
Builder mindset with high agency; prior founder experience or evidence of creating something from scratch is a plus
Naturally curious, fast learner with strong empathy for customer needs
This is an opportunity to be an early member of a customer-facing team, work directly with high-profile enterprise customers, and help define how customer success scales at an AI-native company.
Adoption Management Skills Driving Search Fast Learner SEO Ownership Scratch Stakeholder Management Account Management Strategy Engineering Business Marketing Management