Customer Success Manager
Titan Cloud SoftwareWho We Are
Titan Cloud is a market-leading provider of Energy Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines.
About the Role
As a Customer Success Manager (CSM), you will own the ultimate success for a portfolio of Titan Cloud’s enterprise customer base; this includes seamless customer onboarding, program/project success, retention, and renewal.
The ideal candidate will have a unique ability to communicate with varying audiences (executives, program leads, IT, and others), can build relationships effortlessly, and will passionately champion Titan Cloud, its products and overall customer value. The results are increased customer loyalty and retention of Titan Cloud’s solutions.
Reporting to the Senior Director, Customer Success, we’re seeking for an exceptional and energetic CSM who thrives amidst the challenges of a high growth environment.
- At least 5 years of experience in a high growth technology firm (preferably SaaS) in Customer Success, Account Management, Consulting or Engagement Management
- Passionate about Customer Success and high-quality deliverables, and tenacious at driving long-term customer value
- Proventrack recordof managing six to seven-figure engagements with enterprise customers and deliver outcomes for the customers that result in material ACV/ARR growth
- Demonstrated experience managing and negotiating SaaS renewal contracts and commercial terms within enterprise organizations, witha track recordof on-time renewals, strong ARR retention, and the ability to navigate complex procurement and legal processes
- Proven ability toidentify, qualify, and develop upsell and cross-sell opportunities within existing accounts, with experience building internal business cases and collaborating with sales to convert expansion pipeline into closed revenue
- Experience developing and executing strategic account plans within large enterprise organizations, including executive relationship mapping, budget cycle management, and multi-year commercial growth roadmaps
- A strategic thinker and creative problem solver
- Analytical and detail oriented
- Exceptional stakeholder management skills and be able to manages complex relationships with customers and partners
- Has superior organizational skills and the ability to prioritize and deliver on multiple priorities
- Strong technical aptitude and a passion for technology - ability to understand and explain complex technical products or issues
- Be able to work in a high growth environment and comfortable navigating through ambiguity
- Bachelor's degree in Business, Computer Science or related field