Customer Success Manager

Company: Management Events

Role: Customer Success Manager (Dutch Market)

Location: Amsterdam

Language: Dutch, English

WFH policy: Office role

Industry: B2B Events

Product: High-end invitation-only networking events

Size and functions of local team: 2 CSMs are leaving, 3 new CSMs to be hired! 

Role description:

CSM for Dutch market within the Amsterdam-based unit of Management Events. Manages client portfolio where companies invest €50K–€200K annually. Role supports onboarding, engagement, and retention through high-value events.

• Strong alignment with sales for renewals, cross- and upsell identification

• Events-focused, with responsibility for coaching clients on preparation and participation

• Revenue contribution via indirect upsell; direct selling handled by Sales Managers

• Portfolio management, proactive client support, and stakeholder engagement central to role

Unique about the company:

• Newly integrated commercial model where CSMs report within sales, a strategic pilot aimed at enhancing collaboration and retention

• Opportunity to shape evolving CSM function within the largest EU business unit

• Team led by a sales & CSM team manager, promoting cross-functional alignment

• CSMs are primary contacts for high-value B2B clients, not support roles

Growth perspective:

• Strategic involvement in evolving the CSM function across European operations

• Career development from CSM to account management possible

• Entry point for commercially minded juniors into B2B tech and event industries

Must haves:

• Character over experience – hire for ambition, curiosity, coachability, and work ethic

• Ability to handle ambiguity and adapt in a changing role

• Strong communication in Dutch and English

• Commercial mindset and service orientation

Nice to haves:

• Previous experience in CSM, account management, or sales support

• Background in hospitality or events

• Affinity with lead generation or B2B events

Salary range & secondary benefits:

• Base: €2800–€3000 per month

• Bonuses:

  • 1% on renewals

  • 2% on sponsored event elements

  • Up to €1500 per quarter in performance bonuses

• Total potential:

  • €3.5K–€4K/month for average performers

  • €4K–€5.5K/month for top performers

• No company car; potential for onboarding incentives discussed

Hiring process:

Urgent - Onboarding in June to align with August SKO (strategic kick-off)

1. Intro via Ayrin

2. Interview with Ayrin

3. Interview with Gertjan (Manager)

4. Interview with Edward (Director)

Video:  https://secure.vormats.com/engage/80caf6da-bbfe-4d4e-a26c-39f86e590013

Intro: ayrin.majidi@managementevents.com
WhatsApp group is still active, will add Gertjan as soon as the first profile is introduced.