Customer Success Manager
C2 Staffing
Full-time
On-site
Milwaukee, Wisconsin, United States
Job Description
C2’s client is a global software company that believes ecommerce platforms should enable sustainable growth. More than a software provider, they act as a strategic partner in the evolution of ecommerce, helping businesses scale, improve efficiency, and deliver exceptional digital customer experiences.They are seeking a dedicated Customer Success Manager (CSM) with a strategic lens, a customer-first mindset, and a drive to proactively own their portfolio of accounts. The right candidate works urgently, communicates progress clearly, anticipates customer and leadership needs, and doesn’t wait to be told what comes next—they bring new ideas and continuously move the company, and client outcomes, forward.
Start Date: ASAP
Duration: Full-time, Direct Hire
Location: Hybrid – Milwaukee, WI area preferred
Compensation: Commensurate with experience
Technology: Client provides hardware and software
Interview Process:
- Zoom interview with direct supervisor for the role
- DISC Assessment
- Onsite interview with owner and C-Suite execs - may be stretched over 2 onsite interviews based on availability
Responsibilities:
- Lead collaborative onboarding and implementation for new customers, working closely with internal product, launch, and partner teams
- Serve as an expert on client’s SaaS products, maintaining up-to-date functional and technical knowledge
- Manage a portfolio of accounts, building long-term relationships and acting as a trusted industry advisor
- Act as the voice of the customer, collaborating with product teams, shaping roadmaps, and championing feature improvements through client feedback
- Apply industry acumen to address, anticipate, and translate customer business needs, especially for manufacturing and distribution businesses
- Develop customer success plans outlining critical milestones, goals, and proactive solutions
- Focus on customer retention and growth by leveraging business intelligence to identify pain points and deliver value-driven recommendations
- Monitor customer health through data analytics; analyze performance trends and provide strategic feedback for continuous improvement
- Advise customers on best practices and change management, helping them demonstrate product value and secure internal buy-in
- Mentor other CSMs and contribute to a culture of team growth, knowledge sharing, and constructive feedback
Qualifications & Skills
Required:
- Minimum 5 years’ experience in customer success, account management, or client services within ecommerce SaaS
- Deep knowledge of ecommerce, the digital application ecosystem, and understanding of manufacturing/distribution models
- Demonstrated ability to analyze customer challenges and craft strategic solutions
- Dedicated customer success mindset, focused on fostering lasting relationships and driving client retention
- Adaptable, proactive, and positive under pressure; able to effectively “manage up” and communicate initiative to leadership
- Outstanding written and verbal communication skills, and the ability to influence at all levels
Nice to Have:
- Strong network or contacts in the ecommerce sector
- Technical aptitude to discuss integrations and digital platforms in detail
Not your type of gig, but know someone who would be interested? Refer a qualified candidate, and if they get the job, you get a signing bonus! (Make sure they mention your name as their referral source so you get your well-deserved credit!)
All candidates must be located and authorized to work in the United States. C2 does not sponsor work visas. No C2C.