This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will oversee the relationships and strategic management of key mid-market accounts. You will be the primary point of contact for customers, ensuring their experience from onboarding to renewals is seamless. Your focus on customer retention and growth will drive success, while your consultative approach will help clients maximize the value of our platform. This role is integral to shaping the future of customer success in a technology-driven environment.
Accountabilities
- Build and maintain strong relationships with key stakeholders within client accounts.
- Own the entire post-sale lifecycle for assigned accounts, ensuring timely contract renewals.
- Identify and execute growth opportunities through upselling and cross-selling.
- Use client data and analytics to track account health and tailor success strategies.
- Collaborate cross-functionally with sales, product, and support teams.
- Act as the voice of the customer by gathering feedback and communicating insights.
Requirements
- 4-7 years of experience in customer success, account management, or client-facing sales roles.
- Demonstrated ability to build long-lasting client relationships.
- Success in identifying upsell and cross-sell opportunities.
- Excellent communication skills across all organization levels.
- Ability to thrive in a dynamic environment with multiple priorities.
- Experience in team settings, contributing to broader team success.
Benefits
- Excellent healthcare package for you and your family.
- 401(k) match for savings and investment.
- Unlimited Paid Time Off.
- Paid Parental Leave.
- Online Legal Services (Rocket Lawyer).
- Financial Planning Services (Origin).
- Discounted Pet Insurance (Embrace Pet Insurance).
- Corporate Benefit Program with exclusive offers.
- Health and Wellness Reimbursement Program.
- Travel Discounts.
- Educational Resources for career and personal development.
- Employee Referral Bonus Program.
- Merit-based opportunities for career growth.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.