This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will own the Customer Lifecycle for a set of Strategic accounts, starting from onboarding and implementation, and extending to adoption and renewals. Your ability to cultivate strong relationships and act as a trusted advisor will be crucial. Collaborating closely with the Sales Team, you'll help fulfill customer objectives and ensure that clients gain maximum business value from our services.
Accountabilities
- Monitor the customer life cycle to ensure mutual success for the customer and the company.
- Demonstrate technical aptitude to address customer inquiries directly or assign to appropriate resources.
- Successfully onboard customers and drive full adoption and utilization of services.
- Utilize tools to measure customer experience and take timely actions.
- Build lasting relationships with customers to help them realize their definition of success.
- Collaborate with Sales Team members to ensure effective execution of customer success plans.
- Facilitate business review meetings, training, webinars, and strategic interactions.
Requirements
- Significant experience working with customer success platforms like Gainsight & Salesforce.
- Experience in implementing new processes in customer success.
- Background in workforce development, skills-based learning, or EdTech.
- Bachelor's Degree in Sales or equivalent professional experience.
- 3-5 years of experience in customer success or related fields.
- Ability to operate in a fast-paced sales environment.
- Exceptional communication and relationship-building skills.
- Basic technical knowledge related to development and IT solutions.
Benefits
- Collaborative blended work environment that encourages flexibility.
- Mission-driven culture focused on impactful tech upskilling.
- Inclusive culture that values contribution and personal growth.
- Opportunities for learning and professional development.
- Competitive salary, bonus eligibility, and comprehensive medical coverage.
- Unlimited PTO and wellness reimbursement.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.