Customer Success Manager (Renewals)

Exciting Remote Customer Success Manager Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems!

Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems, an industry leader and one of the top Worldwide Resellers for DS SOLIDWORKS, has been providing intelligent state-of-the art 3D solutions for superior product design, engineering, and manufacturing companies for 25+ years. At Hawk Ridge Systems, we’re not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights while priding ourselves on providing many career development opportunities throughout our Company! 

Due to Hawk Ridge Systems’ incredible growth plans, we are looking for another ambitious, goal-oriented, remote Customer Success Manager to join our successful Customer Success Team! The Customer Success Manager is responsible for renewing SolidWorks products and related products to current customers. This role is a strategic and supportive partner to our customers and will provide an outstanding experience throughout the customer journey and is focused on building loyalty and ensuring long term client retention and account renewals.

Our culture is driven by our core values – Being People Centric, caring about our team members, customers, and our community; Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to make an impact! 

WHAT WILL YOU BE DOING IN THIS CUSTOMER SUCCESS MANAGER ROLE?

• Renewing current Client Base
• Introducing and upselling customers to SolidProfessor Essential and Elite offerings
• Renewing a minimum of 90% of customers monthly and preparing quotes
• Upselling customers to 3-year renewals
• Following a 7-step auto renewal process
• Processing orders with order management to include: Conversion of quote to a Sales Order, Processing of Customer P.O., Acquiring SWX Corporation discount approval and deal registration
• Working collaboratively with Sales Reps and Managers to provide unparalleled service to customers

WHAT WILL YOU NEED FOR SUCCESS IN THIS CUSTOMER SUCCESS MANAGER ROLE?

• 1-2 years previous experience in a Customer Success OR Sales/Account Management position (SaaS, technical solutions, and/or software is preferred)
• Salesforce CRM experience preferred
• Demonstrated success in the renewals process and passionate about providing an outstanding experience throughout the customer journey
• Experience collaborating and communicating with cross-functional teams
• Autonomous, self-driven, detail-oriented, excellent communicator with outstanding time management and interpersonal skills (empathetic, team player, problem solver with excellent conflict management skills)

 MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM

• Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance
• Competitive Compensation Package
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time, Paid Parental Leave and Paid Holidays (plus your birthday, a diversity, equity, and inclusion floating holiday, and community service days off!)
• Outstanding Training, Onboarding, Mentoring, and Coaching by successful sales leaders
• Amazing growth opportunities providing unlimited opportunities for Career Development
• Work at a fun, successful, growing 25+ year-old Company with a team-focused culture
• Work/Life Balance: We give you the flexibility you need to succeed as you're able to work remotely

Hawk Ridge Systems has determined that the new hire hourly base pay range for this role is between $29.00 and $33.00. This position is also eligible for a bonus incentive plan. Your base pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Since we appreciate transparency, we are sharing that we expect to hire for this position up to mid-range (dependent on experience/location), which will allow you the opportunity to progress as you grow in your career. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc.

If you would love being surrounded by the best minds in the industry and want to help drive our company’s success while thriving & growing your own sales career, apply for this remote Customer Success Manager position today! To learn more about Hawk Ridge Systems, please visit our website: Hawk Ridge Systems - Better Engineering Starts Here

Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hawk Ridge Systems conforms to the spirit as well as to the letter of all applicable laws and regulations.  

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