Customer Success Manager (Remote - US West Coast)

At Synera – the AI Agent Platform for Engineering – we’re redefining how the world’s most complex industries develop products. Backed by a world-class partner ecosystem including AWS, Autodesk, UiPath, Capgemini, McKinsey, and Accenture, and trusted by teams at BMW, Hyundai, ArianeSpace, and NASA, we’re looking for a driven, entrepreneurial customer success professional to help grow and strengthen our presence on the West Coast.

WHAT YOU WILL DO

You will work cross-functionally with Zul & Hedison, our Account Executives on the West Coast, as well as Marketing, Product, and Forward Deployed Engineering teams, collaborating closely with colleagues in Germany to deliver exceptional customer outcomes and long-term value.

👉 Your focus areas:

• You will lead software rollouts and ensure fast, measurable customer value realization.

• You act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal Synera teams (AI, Academy, and Technical Experts).

• You build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach.

👉 What a week at Synera could look like:

• Monday: You start with team and company-wide syncs, followed by a Customer Success Task Force session to align priorities and share insights.

• Tuesday: You lead an Executive Business Review (EBR) with a key client to review progress and identify growth opportunities.

• Wednesday: You prepare an on-site workshop with a customer such as Volvo, and dedicate time to targeted outbound activities.

• Thursday: You run a hands-on customer workshop to explore AI use cases, followed by a Quarterly Business Review (QBR) and funnel review.

• Friday: You analyze customer health metrics, define action plans, join a product webinar, and close the week with strategic reflection.

Here is our team at the summer event - join us at the next one! 👋

🌱 WHAT'S IN IT FOR YOU?

• Flexible working: you decide when & where to work (as long as you have a residency in the US).

• Flexible public holidays: swap days off according to your values and beliefs!

• Home office setup support + access to our office in Bremen, or co-working space in Boston.

• Personal development budget of $2,500. You’ll also have the chance to grow together with us!

• We don't count your vacation days as we trust all our team members to decide what's best for them and the company.

• Access to the mental health platform nilo to support your well-being.

• We support you with health insurance, and a 401(k) savings plan.

• Regular team events, virtual coffee breaks, and spontaneous afterworks. We also get together as a whole company for 2-3 day off-sites in Germany twice a year! 🌈

🚀 WHAT YOU NEED TO SUCCEED

Even if you don't meet these criteria perfectly but believe you have lots to bring to the role, we encourage you to apply. We know it's tough, but please keep in mind that you don't have to match all the listed requirements exactly to be considered for this role. 

• You resonate with Synera's Core Values - they're central to how we work, and we'll explore them together in your first interview.

• You bring 10+ years of experience in the engineering domain, including enterprise customer success, technical consulting, stakeholder management, and strategic account growth

• You have strong familiarity with CAx tools and their applications in industries such as automotive, aerospace, or consumer goods.

• You are confident engaging with senior stakeholders, including C-level executives.

• You are highly data-driven, able to interpret customer metrics and proactively mitigate churn risks.

• You bring a proactive, solution-oriented mindset with a proven track record of driving measurable account growth.

P.S. Synera is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day, and be prepared to share with us how your perspective will bring something unique and valuable to our Customer Success team.