Customer Success Manager
IDEXIf you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
The Customer Success Manager (CSM) is a mid-level role focused on technical account management, customer onboarding, and long-term customer success. This position owns the end-to-end training experience for new customers—guiding them from initial onboarding through successful deployment and transition into ongoing support.
The CSM serves as a trusted technical partner, delivering advanced software training, resolving deployment and usage challenges, and ensuring customers are effectively using WinCan’s most advanced software solutions and workflows. In addition to customer-facing responsibilities, this role supports internal capability-building by training junior service staff and actively participating in the service leads group.
Note: We are looking for someone for the West Coast/Mountain West Area with easy access to an airport:
- Nor Cal, So Cal, Sacramento, Reno, Portland, Seattle
- Reno, Phoenix, Denver, Dallas Fort Worth
About WinCan
WinCan is a global leader in sewer and drainage inspection software, trusted by municipalities, utilities, and service providers worldwide. Our solutions help customers collect, manage, and analyze inspection data to make informed infrastructure decisions. At WinCan, we combine powerful technology with hands-on expertise to ensure our customers succeed from day one—and continue to realize value long after implementation.
Key Responsibilities
Own technical account management for assigned customers
Manage and execute all customer trainings, with full accountability for successful outcomes
Deliver software deployments and advanced workflow training, both remotely and onsite
Serve as the primary point of contact for customers experiencing software or deployment issues
Maintain accurate and up-to-date training and deployment status in Zendesk
Meet defined training timelines and milestone goals for each customer engagement
Collaborate closely with Sales and Administrative teams on key accounts
Provide user training in both virtual and in-person environments
Participate in the service leads group to support service strategy and continuous improvement
Train and mentor internal service team members
Provide direct support to WinCan’s dealer channel as needed
Qualifications & Skills
Excellent written and verbal communication skills
Strong customer service mindset with a solutions-oriented, problem-solving approach
Experience with or familiarity in CCTV inspection technology
Ability to work efficiently in a fast-paced, customer-facing environment
Demonstrated leadership, teamwork, and cross-functional collaboration skills
Highly organized with proven project and task planning capabilities
Dependable, self-motivated, and accountable
Ability to quickly learn and adapt to new technologies
Familiarity with both field and office use of CCTV inspection software
Ability and willingness to travel to customer locations as required
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The compensation range for this position is $54,200.00 - $81,400.00, depending on experience. This position may be eligible for performance based bonus plan.Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.
Artificial intelligence is not used to screen, assess or select applicants.