Customer Success Manager

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you? 

Opportunity Summary:

The Upland Customer Success Team is looking for an exceptional Customer Success Manager (CSM) to work as part of our InterFAX team within the Content Lifecycle Automation business unit. The Customer Success Manager (CSM) is responsible for optimizing the post-sale customer relationship. The CSM serves as the primary point of contact for the customer and facilitates communication and collaboration of all delivery and support teams to ensure a smooth and positive customer experience.  The CSM works with a number of key customer accounts and serves as a trusted advisor.

Primary Responsibilities:

• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support
• Own the overall customer experience across all of Upland’s products in use by the customer
• Senior level relationship ownership and management. Understanding client’s business and identifying opportunities for Upland to add value
• Provide leadership and insight into customer’s objectives, process and technology roadmaps
• Responsible for leading and influencing the customer relationship at all levels of the customer’s organization
• Facilitate multiple moving parts, resources & communication chains
• Interface with all of Upland’s professional services, product and support organizations to drive innovation, customer satisfaction and to improve the overall customer experience
• New opportunity (growth) identification, hand over to account executive if required

Requirements:

• 3+ years relevant work experience in client-facing roles
• Excellent written and oral English language communication skills with all levels of the organization
• Ability to work with, advise and influence C-level management
• Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
• Creative problem solver and team player
• Extremely proactive, highly organized, with ability to manage multiple tasks
• Advanced university degree in business, technology or related field

Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.