Customer Success Manager - Corporate Memberships

Customer Success Manager - Corporate Memberships

About Pavilion

Pavilion began as a bold experiment to solve a personal problem. In the early 2010s, founder Sam Jacobs realized that the higher he climbed in go-to-market leadership, the lonelier the journey became. Those peer conversations—equal parts therapy, strategy, and camaraderie—sparked a global community of GTM professionals united by shared learning and support.

Today, Pavilion serves nearly 10,000 members worldwide with industry-leading retention and profitability. At over $10M ARR, the brand is synonymous with excellence in GTM leadership. A critical focus for our next chapter is ensuring every member realizes value early, stays deeply engaged, and chooses to renew because Pavilion is essential to their growth.

Role overview: Customer Success Manager - Corporate Memberships

Our Corporate Memberships offering provides go-to-market teams at leading companies with access to Pavilion membership. The Customer Success Manager (CSM) for Corporate Memberships is responsible for managing these relationships and ensuring strong adoption, engagement, and long-term retention across accounts.

Responsibilities:

• Manage a portfolio of corporate accounts from onboarding through renewal.
• Partner closely with Account Executives to create a seamless pre- to post- sale handoff experience for new customers. 
• Identify new up-sell and cross-sell opportunities to support account growth.
• Serve as primary point of contact for corporate customer questions and ensure timely resolution to issues in partnership with the Member Support team. 
• Provide feedback to continue improving CS Automation and processes 

Qualifications

Basic Qualifications:

• 3+ years of Customer Success, Account Management, Professional Services, Higher Education, or B2B SaaS experience
  
  

Preferred Qualifications:

• Well-organized and excellent time management abilities
• Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
• Exceptional oral and written communication skills and attention to detail
• Experience analyzing data, trends, and client information to identify product or service growth opportunities
• Proficient in Salesforce & Google Products (Sheets, Docs, Calendar)
• Desire to work in a fast-paced, start-up environment and contribute to building out processes for scale 
• Bachelor’s Degree