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Customer Success Manager

True Talent Solutions Partners
1 day ago
Full-time
On-site
San Francisco, California, United States
$130,000 - $160,000 USD yearly

About the Role

Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey, help enterprise customers realize value from AI, and build a customer success function that brings customer insights directly to the product team.

What You'll Do

  • Manage enterprise customers through onboarding, adoption, renewals, and expansion.

  • Lead customer discovery and enablement conversations, matching use cases to product capabilities and helping users adopt AI in their daily work.

  • Capture bugs, feature requests, and customer feedback, and share insights with product leaders and company founders.

  • Partner with forward-deployed engineers on proof-of-concept to paid-customer conversions.

  • Help customers meet business objectives using AI capabilities and enterprise integrations.

What We're Looking For

  • Five to seven years of customer success experience, including at an early-stage startup.

  • Experience supporting a horizontal AI product, with customer-facing AI enablement such as running training sessions, teaching users to prompt, or creating adoption playbooks.

  • A proactive approach to customer success that goes beyond reactive support.

  • Experience with both product-led growth and enterprise sales motions is helpful.

  • Comfort working with Slack, Jira, GitHub, Confluence, and AI/LLM products.

  • Strong customer coaching and problem-solving skills, with a track record of sustained contributions in prior roles.

Compensation & Benefits

Base salary is $130,000 to $160,000 annually. Visa sponsorship is not available.

Location

Hybrid role based in San Francisco, California. Candidates based in or willing to relocate to San Francisco or Atlanta may be considered.