Customer Success Manager

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role
As a Customer Success Manager (CSM), you will be serving as the main liaison between Presidio and AWS ProServe, focusing on engagement readiness, delivery enablement, staffing coordination, and operational readiness. Key duties include maintaining communication with AWS stakeholders, managing resource allocation across teams, tracking project performance, addressing client escalations, and enhancing service delivery quality. Required skills emphasize consultative customer service, problem-solving, communication, and technical knowledge, while qualifications include a bachelor's degree or equivalent experience, extensive customer success management, migration project leadership, cloud infrastructure management, and relevant AWS certifications

Responsibilities include:

The Customer Success Manager (CSM) serves as the primary point of contact and central liaison between Presidio and AWS ProServe. This role is responsible for ensuring seamless alignment across opportunity intake, staffing, delivery readiness, and ongoing engagement execution.

The CSM plays a critical role in orchestrating cross-functional collaboration, including coordinating closely with AWS ProServe stakeholders on opportunity qualifications and supporting joint interview and selection processes to ensure the right Presidio talent is deployed.

This individual must bring a strong technical foundation across cloud, migration, DevOps, application development, data, and AI domains to effectively route requests, align skills to demand, and support high-quality delivery outcomes.

Engagement Readiness & Delivery Enablement 

• • Serve as the primary point of contact and liaison between Presidio and AWS ProServe
  • Maintain proactive communication with AWS ProServe stakeholders across opportunities and active engagements
  • Identify, track, and manage upcoming AWS ProServe opportunities
  • Own internal alignment across GTM, delivery, and practice leadership for each opportunity
  • Ensure delivery teams understand AWS ProServe expectations, scope, and operating models 
  • Support coordination of joint Presidio and AWS ProServe interviews and candidate selection processes

Staffing & Capacity Coordination 

• • • Develop and operationalize standardized intake and staffing processes for AWS ProServe engagements
    • Partner with practice leads to secure appropriate technical resources across US and India delivery teams
    • Leverage technical understanding to effectively route requests across App Dev, Data, AI, Cloud, and End User Compute domains
    • Support coordination of engagement kickoff, role clarity, and onboarding
    • Anticipate resource gaps and proactively escalate capacity risks
    • Maintain forward-looking visibility into ProServe demand and staffing needs
    • Identify repeatable staffing patterns, skill gaps, and optimization opportunities

Operational Readiness & Ongoing Engagement 

• • Provide regular reporting and insights to Services leadership on ProServe performance
  • Track project performance, utilization, and key delivery metrics
  • Identify trends in deal types, skill demand, and growth areas
  • Develop and refine playbooks for ProServe delivery and engagement management
  • Partner with GTM and delivery leadership to improve win rates and execution quality
  • Monitor ongoing engagements, proactively identifying and mitigating risks
  • Manage escalations, ensuring timely resolution and strong client outcomes
  • Deliver a consistent, high-quality client experience aligned with Presidio’s service culture

Required Skills: 

• Basic technical understanding across:
• Cloud migration and modernization (AWS preferred)
• DevOps and platform engineering
• Application development (full stack)
• Data and analytics platforms
• AI / GenAI concepts and use cases
• End User Compute environments

• Ability to translate technical requirements into staffing and delivery decisions
• Experience working in matrixed, global delivery environments (US and India)
• Strong consultative mindset with a focus on client outcomes
• Excellent stakeholder management skills across technical teams and senior leadership
• Ability to quickly learn complex systems, delivery models, and partner ecosystems
• Proven ability to solve problems creatively and drive cross-functional alignment
• Strong analytical, organizational, and communication skills

Education and Experience: 

• • Bachelor’s Degree or equivalent work or military experience
  • 5+ years of experience in customer success, delivery management, or technical program management
  • Experience working with AWS, ideally in partnership with AWS ProServe or similar organizations
  • AWS Certified AI Practitioner (Preferred Not Required)
  • AWS Certified Cloud Practitioner (Preferred Not Required)
  • Background in professional services or consulting environments preferred

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

Presidio's EEO Policy Statement is available here: https://www.presidio.com/careers

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to recruitment@presidio.com and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.