Customer Success manager

Our client, an AI-driven transportation startup, is hiring a Customer Success Manager to own and grow relationships with auto repair shops while driving long-term customer success.

In this role, you will take customers from onboarding through full adoption, making sure they are getting clear, measurable value from the platform. Success here means reducing churn, increasing usage, and identifying opportunities to expand accounts.

This position sits at the center of the business. You will work closely with product and engineering while acting as the voice of the customer. It is a high-ownership role where you will directly influence both the customer experience and how the product evolves.

Responsibilities

• Own and manage the onboarding process, including data migration, integrations, and initial success milestones to ensure a smooth transition for new customers
• Manage a portfolio of accounts, proactively monitoring health metrics and addressing risks to improve retention
• Train customers, including shop owners and service advisors, on workflows to drive consistent product adoption
• Analyze usage data and performance metrics to identify gaps, risks, and opportunities for growth
• Identify and develop expansion opportunities by uncovering additional use cases and demonstrating ROI
• Build strong relationships with customers across a range of account types, from independent operators to multi-location groups
• Partner with product and engineering teams to share feedback and help improve the platform
• Develop and execute structured success plans to ensure long-term customer value

Qualifications

• 2–5 years of experience in customer success, account management, or onboarding
• Proven ability to onboard customers and drive product adoption through structured processes
• Strong communication skills with the ability to work with both technical and non-technical users
• Experience managing multiple accounts and prioritizing based on impact
• Data-driven mindset with the ability to interpret KPIs and usage metrics
• Interest in or willingness to learn the automotive or trades industry

Preferred

• Experience in vertical SaaS, especially in automotive or trades
• Background with companies like ServiceTitan, Tekmetric, or Shop-Ware
• Familiarity with tools such as HubSpot or Gainsight

Compensation and Perks

• Base salary: $70,000 to $95,000 with OTE of $100,000 to $130,000; flexibility available depending on experience
• Equity included
• Remote role with 50 to 75 percent travel; candidates based in the Central or West Coast regions preferred
• Early-stage environment with strong ownership and visibility
• Opportunity to work on an AI-driven product in a large, underserved industry
• Direct impact on customer growth, retention, and product development