Customer Success Manager

Location: Austin, TX (In-Office)
Job Type: Full-Time, Onsite
Department: Customer Success / SaaS

Noble Hearts HR Consulting & Staffing is partnering with an innovative, AI-first SaaS company to hire a Customer Success Manager to support onboarding, adoption, and long-term customer success. This role is ideal for someone who thrives in startup environments, builds trusted relationships, and uses modern SaaS and AI-driven tools to deliver meaningful customer outcomes.

This is not a passive support role. You will own and shape customer experiences across the full lifecycle, leveraging SaaS platforms and AI-driven insights from onboarding through long-term success.

Role Highlights

• Lead customer onboarding, enablement, and adoption initiatives

• Build strong, trusted relationships with customers through proactive engagement

• Conduct customer trainings, check-ins, and business reviews

• Monitor customer health metrics, usage data, and key performance indicators (KPIs)

• Identify risks and opportunities within customer accounts and act early

• Partner cross-functionally with Sales, Product, and Support teams

• Contribute to the evolution of customer success processes in a growing SaaS organization

Environment & Experience

This role operates within a fast-paced startup and SaaS environment where tools, workflows, and processes are continuously evolving. You will work closely with teams deploying AI-enabled solutions, requiring curiosity, adaptability, and sound judgment.

Experience supporting SaaS platforms, AI-driven tools, CRMs, or scaling technology companies is strongly preferred.

This Role Is Not for You If...

If you're looking for:

• A well-documented playbook to follow from day one

• A role limited to ticket resolution or administrative tasks

• Incremental tweaks to processes that someone else fully designed

• Outdated, static tools and unchanging workflows

...this role will likely be frustrating.

This Role Is for You If...

You thrive on:

• Building strong, trusted customer relationships through proactive communication

• Operating comfortably in startup and SaaS environments where ambiguity is part of the work

• Solving problems independently without being told exactly what to do

• Using modern SaaS platforms and AI-driven tools to improve customer outcomes

• Acting as both a strategic advisor and hands-on problem solver

• Continuously improving the customer experience through testing, learning, and iteration

Requirements

• 3+ years of experience in Customer Success, Account Management, or SaaS environments

• Strong communication, presentation, and relationship-management skills

• Experience working with SaaS platforms, CRMs, and customer engagement tools

• Highly organized, proactive, and comfortable in a fast-paced, evolving environment

• Must live in or be willing to relocate to the Austin, TX area

• In-office role; proximity to the office is strongly preferred

Interested candidates are encouraged to apply.

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