Customer Success Manager

Customer Success Manager

Remote (U.S.) | Preference for East Coast Time Zone
Direct Hire / Permanent Placement

HireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success Manager on behalf of a valued client partner in the wholesale trade infrastructure startup sector. HireNow Staffing is acting as a direct placement partner for this Customer Success Manager opportunity.

We are seeking a strategic, hands-on post-sales professional who can manage a high-value account portfolio, drive adoption, uncover expansion opportunities, and guide customers through operational and technical workflows. This role requires strong business acumen, consultative communication, and the ability to support customers using ERP-connected systems in complex operating environments.

HireNow Disqualifier: Candidates with jumpy or unstable resumes will not be accepted or interviewed. We are prioritizing professionals with consistent tenure, progressive growth, and measurable customer impact.

Key Responsibilities

• Own a portfolio of approximately 70–100 customer accounts, driving retention, usage growth, payment volume, and expansion opportunities
• Conduct deep discovery sessions to understand customer workflows, operational pain points, and strategic goals
• Lead executive conversations with CFOs, Controllers, Operations leaders, and finance stakeholders through QBRs and ongoing engagement
• Drive adoption of platform capabilities such as automation tools, payment workflows, collections features, and credit-related solutions
• Monitor account health metrics and proactively build action plans to mitigate churn or underutilization risk
• Partner with Product teams to convert customer feedback into actionable enhancements and roadmap insights
• Collaborate cross-functionally with Sales, Implementation, Support, and Product teams to ensure successful outcomes
• Use AI tools, automation workflows, and data insights to improve internal efficiency and customer experience
• Identify expansion opportunities through consultative account planning and workflow optimization

Required Qualifications (Highly Important)

• 3–5+ years of experience in Customer Success, Account Management, Solutions Engineering, or strategic post-sales roles within a technically complex SaaS environment
• Experience supporting ERP-integrated software or operational systems such as SAP S/4HANA, NetSuite, Workday, or similar platforms
• Proven experience working with non-technical customers in industries such as distribution, wholesale, food service, logistics, hospitality, or blue-collar operations
• Strong executive communication skills with experience leading business reviews and stakeholder conversations
• Ability to explain technical workflows and product capabilities clearly to non-technical audiences
• Discovery-oriented mindset with strong problem-solving and consultative instincts
• Ability to manage a high-volume portfolio while maintaining service quality and growth focus
• Stable employment history with clear progression; candidates with jumpy resumes will not be considered

Preferred Qualifications (Strongly Valued)

• Experience at Series A–C startups or as an early post-sales hire building customer success processes
• Background in fintech, payments, accounts receivable, automation, or workflow software
• Hospitality, restaurant, food & beverage, or supply chain industry background
• Experience driving product adoption and expansion revenue beyond renewals
• Familiarity with AI tools and automation platforms for workflow efficiency
• Solutions Engineering experience blended with commercial customer ownership
• Strong analytical skills with ability to use account data to prioritize actions

HireNow Disqualifiers

• Renewal-heavy CSM backgrounds where 50%+ of role was limited to renewals
• Unable to explain technical concepts clearly to customers
• Multiple consecutive job stints under two years without clear rationale
• No ERP-related software or operational systems exposure
• Weak executive presence or inability to manage customer stakeholders independently

HireNow Checklist

HireNow Staffing is recruiting candidates who meet the following profile:

3–5+ years as CSM, AM, or Solutions Engineer in complex SaaS environments
ERP-integrated software or operational product experience
Worked with non-technical customers in operational industries
Strong communicator with executive-level relationship management skills
Proven adoption, retention, and expansion ownership
Curious, proactive, and solutions-driven mindset
Comfortable working remotely across U.S. time zones
Stable resume with progressive career growth

Standout Candidates Include:

Hospitality or restaurant technology professionals
Founding or early post-sales hires at startups
Customer success leaders from fintech / AR automation platforms
Hybrid technical-commercial candidates who can advise CFO-level stakeholders

HireNow Package

• Base Salary: $96,000 – $128,000
• On-Target Earnings: $120,000 – $160,000+ (flexibility for exceptional candidates)
• Additional Compensation: Meaningful equity + full benefits package
• Work Location: Fully Remote (U.S.) | Preference for East Coast Time Zone
• Employment Type: Full-Time / Direct Hire

HireNow Staffing Disclaimer

All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.

https://www.careers-page.com/hirenow-staffing-inc/job/8X7795X3