Customer Success Manager Salary by City
Understanding how much you can earn as a Customer Success Manager (CSM) is key to planning your career. Salaries can vary significantly depending on the location, company size, and industry. Use our guide to compare CSM salaries across major cities and find the best opportunities to grow your career.
Top Cities for Customer Success Manager Salaries
Here's an overview of average Customer Success Manager salaries in some of the most prominent cities for tech and business.
1. New York, NY
- Average Salary: $105,000/year
- Salary Range: $85,000 – $130,000
New York is home to many tech startups and enterprise companies, making it one of the top cities for high-paying Customer Success roles. With a high cost of living, salaries tend to be on the higher end to compensate.
2. San Francisco, CA
- Average Salary: $120,000/year
- Salary Range: $95,000 – $145,000
In the heart of Silicon Valley, San Francisco offers some of the highest CSM salaries in the country. If you're looking to work in SaaS or for a tech giant, this is one of the best cities for compensation—though keep in mind the equally high cost of living.
3. Austin, TX
- Average Salary: $98,000/year
- Salary Range: $75,000 – $115,000
Austin has quickly become a tech hub, offering competitive salaries for Customer Success Managers with a much lower cost of living than New York or San Francisco.
4. Seattle, WA
- Average Salary: $110,000/year
- Salary Range: $85,000 – $135,000
With companies like Amazon and Microsoft headquartered in Seattle, it’s a city full of opportunities for CSMs. The tech-heavy environment means competitive salaries and strong growth potential.
5. Chicago, IL
- Average Salary: $95,000/year
- Salary Range: $70,000 – $110,000
As a major business hub, Chicago offers solid pay for Customer Success Managers. The diverse industry presence means you can work in sectors ranging from SaaS to finance and healthcare.
6. Boston, MA
- Average Salary: $100,000/year
- Salary Range: $80,000 – $120,000
Boston’s vibrant tech scene and strong healthcare industry create a variety of Customer Success opportunities. The city's salaries remain competitive, particularly for those in SaaS and enterprise companies.
7. Los Angeles, CA
- Average Salary: $95,000/year
- Salary Range: $75,000 – $115,000
As a media and entertainment hub, LA has a growing tech scene with plenty of opportunities for CSMs. Salaries are on par with other major cities, but the cost of living can vary widely across neighborhoods.
8. Denver, CO
- Average Salary: $90,000/year
- Salary Range: $70,000 – $110,000
Denver is a growing tech hub with a great quality of life. If you’re looking for balance between competitive salaries and a lower cost of living, Denver is a great choice.
Factors Influencing Customer Success Manager Salaries
The salary of a Customer Success Manager can depend on several factors, including:
- Industry: SaaS and tech companies tend to offer the highest salaries for CSM roles.
- Experience: More experienced Customer Success Managers can command higher pay.
- Company Size: Larger companies often have more resources to offer competitive salaries.
- Location: Cities with higher costs of living generally offer higher salaries to compensate.
How to Negotiate Your CSM Salary
Here are a few tips for negotiating a higher salary as a Customer Success Manager:
- Research the market: Use this page to understand what your role pays in different cities.
- Showcase your results: Emphasize the value you’ve brought in previous roles, such as customer retention rates and revenue growth.
- Leverage your skills: Highlight any specialized knowledge, certifications, or software proficiency.
Looking for Your Next Customer Success Role?
Find the best Customer Success Manager jobs in these top cities today. Explore high-paying roles across industries and start your journey to a rewarding career in Customer Success.